Blogs

BLOGS

When you change the way you look at things, the things you look at change

Mark

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BLOG

Jan. 4, 2021

2020 was a year of reacting for Communications Software, OSS/BSS, and operations, not planning, not dreaming, just reacting to the constantly changing environment:[1] CSPs scrambled to add bandwidth and access capacity for remote workforces and reworked their processes to remote their own work ...

BLOG

Dec. 8, 2020

Operations support systems and business support systems are being rewritten or refactored to cloud-native, microservices-based apps capable of running on hybrid cloud and multicloud computing and storage infrastructure. This is creating a new commercial cooperative development model between software ...

BLOG

May 18, 2020

Communications Service Providers (CSPs) want to digitalize their networks, their operations, their customer interactions, their entire business to revolutionize their cost basis, increase customer satisfaction, and grow revenue. To compete effectively with the web-scale players, they need projects t ...

BLOG

March 28, 2020

Domain Control and Orchestration is an emerging new software category, driven by the need to implement the automated hybrid physical and virtual networks of the future The operating environment for communications service providers (CSPs) is changing in profound ways. It’s important for CSPs to ...

BLOG

Jan. 28, 2020

This blog, written after Oracle OpenWorld 2019, held in September 2019 in San Francisco, outlines some of the Oracle announcements as well as key learnings and trends in the CommSoft markets. It also provides snippets of my current view of future trends in important areas of evolution of the technol ...

BLOG

Jan. 28, 2020

This blog, written after Oracle’s Modern CX event (#ModernCX) in Las Vegas in March, outlines some of my key take-aways about the Oracle CX Suite capabilities and directions for communications service providers. Oracle CX Suite Overview Oracle CX provides functionality supporting B2 ...

BLOG

Jan. 28, 2020

This BLOG, written after Mobile World Congress, held in February 2019 in Barcelona, outlines some of the key learnings and trends in the Commsoft markets and provides snippets of my current view of future trends in important areas of evolution of the technologies and markets of Communications Serv ...

BLOG

Jan. 28, 2020

Artificial Intelligence (AI) software is being implemented in all industry verticals as they move to digitally transform their businesses. ...