Blogs

Domain Control & Orchestration

ACG’s Domain Control and Orchestration research focuses on the emerging market for software systems for automated network provisioning and assurance. DCO implementations are emerging as communications service providers, systems integrators, network equipment manufacturers and independent software v ...

BLOGS

May 18, 2020

Communications Service Providers (CSPs) want to digitalize their networks, their operations, their customer interactions, their entire business to revolutionize their cost basis, increase customer satisfaction, and grow revenue. To compete effectively with the web-scale players, they need projects t ....

BLOGS

Jan. 28, 2020

This blog, written after Oracle OpenWorld 2019, held in September 2019 in San Francisco, outlines some of the Oracle announcements as well as key learnings and trends in the CommSoft markets. It also provides snippets of my current view of future trends in important areas of evolution of the technol ....

BLOGS

Jan. 28, 2020

This blog, written after Oracle’s Modern CX event (#ModernCX) in Las Vegas in March, outlines some of my key take-aways about the Oracle CX Suite capabilities and directions for communications service providers. Oracle CX Suite Overview Oracle CX provides functionality supporting B2 ....

BLOGS

Jan. 28, 2020

This BLOG, written after Mobile World Congress, held in February 2019 in Barcelona, outlines some of the key learnings and trends in the Commsoft markets and provides snippets of my current view of future trends in important areas of evolution of the technologies and markets of Communications Serv ....

BLOGS

Jan. 28, 2020

Artificial Intelligence (AI) software is being implemented in all industry verticals as they move to digitally transform their businesses. ....